FAQ
General
Yes, all our jewelry is mounted in 18kt gold.
Yes, we have offices as physical locations in Morocco and Lebanon.
We have two workshops, one in Lebanon and one in Morocco.
Our working hours are from Monday to Saturday, starting at 11 am and until 6:30 pm.
No, Medici showings are by appointment only. We do not have a walk-in policy.
Products and Services
We specialize in lab-grown precious stones, including Lab Diamonds, Premium Moissanite, Lab-grown Emeralds, Sapphires, and Rubies.
No, lab-grown diamonds are identical to mined/natural diamonds both chemically and visually. A lab-grown diamond is 100% a diamond.
Moissanite is a precious stone that exists in its natural state and is almost extinct. It has characteristics extremely similar to the diamond and is the second strongest atom on Earth after the diamond. It has more brilliance than a diamond and sparkles in a “rainbow” effect. It passes a diamond tester and is a more affordable alternative to lab diamonds. It is a great diamond substitute.
Yes, Moissanite passes a thermic diamond test, which measures heat conductivity.
Yes, all our rings, necklaces, and bracelets can be resized.
Yes, all our jewelry pieces come with a quality guarantee.
Yes, we offer one free polish and rhodium on all your purchases.
Custom Orders
Custom orders take 3 to 4 weeks to be delivered.
Payment
Currently, we accept cash on delivery.
Shipping and Delivery
We currently serve and deliver all over Morocco and Lebanon.
Worldwide delivery will start in December 2024.
Returns and Exchanges
All our items are exchangeable except for custom-made jewelry and eternity bands. You can exchange any piece with the same value or pay the price difference. Our items are exchangeable within 1 year. We do not offer refunds, only exchanges.